FAQs

1. How can I contact you?

You can contact us by sending an email to fresheatyusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times may vary depending on the destination.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, it takes about 10-20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control.

5. Do you provide tracking information?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. This is because we strive to process and ship orders as quickly as possible to ensure timely delivery.

8. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our refund policy for more information.

9. How do I initiate a return?

To initiate a return, please contact us at fresheatyusa@gmail.com with your order details and the reason for the return. Our customer support team will guide you through the return process.

10. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fresheatyusa@gmail.com.